We visited a zoo to meet Santa and received a QR code to purchase our photos. I spent £20 for two digital downloads, yet there’s no option to download them. They keep the photos on their site and supposedly provide a link to share. To access them beyond a year, they charge £3.99. They claim you’re paying for a "digital download" but don’t actually provide it. Their customer service says to submit an email claim. We will never use this service again and I’m filing a claim with my credit card provider.
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