I placed an order for cleaning cloths, an extending duster, and a 4-in-1 brush set back in December. After not receiving any tracking updates, I contacted customer support, who provided a tracking link for items shipped from overseas. The delivery finally arrived on January 7th, but it was poorly packaged in a torn plastic bag. The metal poles for the brush set were damaged and deformed, making the product unusable. I emailed the support team on January 7th with photos of the damage, requesting a replacement or refund, but I have yet to receive any response. There is no phone number for direct contact on the website. This has been a very unsatisfactory experience, especially given the high cost of the items, which now seem only suitable for disposal.
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Welcome to Magic Wipe!
Trusted by 100,000+ customers, our MagicWipe™ cloths deliver streak-free cleaning with minimal effort.
We're aware of recent shipping delays and sincerely apologize. Our team is working hard to improve delivery times.
For any questions or concerns, please reach out to support@magicwipe.com - we're here to help and committed to your satisfaction.
Thank you for choosing Magic Wipe.
The MagicWipe TeamSee more
