Review Time
I genuinely think I've been scammed. Was really excited about receiving my cleaning cloths and always like to support new business. Anyways, it's been two weeks of emails that my order is on the way, in the transit etc and NOTHING. Tracking number doesn't work so that's that. I'm very disappointed.
I’ve only purchased the XXL drying cloth and it’s beyond amazing! I’ve even got my neighbour using it! I made a second purchase and will continue to use these!
I am a cleaning queen and have tried so many different products but nothing compares to this product! You won’t regret it, it’s worth every penny! 😊👍
I placed an order for cleaning cloths, an extending duster, and a 4-in-1 brush set back in December. After not receiving any tracking updates, I contacted customer support, who provided a tracking link for items shipped from overseas. The delivery finally arrived on January 7th, but it was poorly packaged in a torn plastic bag. The metal poles for the brush set were damaged and deformed, making the product unusable. I emailed the support team on January 7th with photos of the damage, requesting a replacement or refund, but I have yet to receive any response. There is no phone number for direct contact on the website. This has been a very unsatisfactory experience, especially given the high cost of the items, which now seem only suitable for disposal.
I ordered cloths, an extending duster, and a 4-in-1 brush set in December. After not getting any tracking info on the website, I reached out to customer service, who sent me a link to track the items (shipped from overseas). The delivery finally arrived on January 7th, but the products came in a torn plastic bag without any protective padding. The metal poles for the brush set were all dented and misshapen, making the product unusable. I emailed the support team with photos of the damage requesting a replacement or refund on January 7th, but I still haven't received any response. There's also no phone number listed on the website for direct contact. Very disappointing customer experience for such an expensive item, which now seems only fit for the trash.
The experience from ordering last year has been utterly disappointing. I ordered a single cloth and didn't see any mention of a subscription—who would want that for a cloth? The website shows no subscription information, leading to misleading sales. I eventually received my cloth after a long wait, only to find a charge on my bank statement four months later, along with multiple emails thanking me for my 'order.' Despite my repeated emails stating that I didn't authorize any order, I received no response, yet they continue to send me emails. My bank claims I've signed up for a subscription, which is shocking and infuriating. The website should be clearer; I never noticed anything indicating I signed up for a subscription. It's unacceptable to spam me with emails but ignore my inquiries. You should be ashamed! The cloths are also of poor quality.
I purchased this after seeing a recommendation and I must say it's fantastic. My shower screen, which was covered in water spots, now looks brand new. The only downside is that I wish I had bought two, as I notice the difference when one is in the wash.
I can't comment on the product yet as I've only just ordered them. However, I can speak about their customer service. I emailed them right after ordering because I mistakenly signed up for a subscription (as it was set as the default option). I went to the website and canceled the subscription but wanted to confirm if it was successful. Although their website states customer service is available from 10 to 5, I haven't received a response to either my direct email or the one sent through the website. UPDATE: I have to raise my review from 2 to 4 stars since they finally responded positively. They confirmed my order has been dispatched and the subscription canceled. Thank you for your reply.
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Welcome to Magic Wipe!
Trusted by 100,000+ customers, our MagicWipe™ cloths deliver streak-free cleaning with minimal effort.
We're aware of recent shipping delays and sincerely apologize. Our team is working hard to improve delivery times.
For any questions or concerns, please reach out to support@magicwipe.com - we're here to help and committed to your satisfaction.
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