Well my experience started out a little rocky. Little lack of comunication But tat got resolved. The tech support is friendly and knowledgeable . There are many flames to choose from ost of them look realistic with the soke and embers floating up from the flames. and then there is the crackling sounds of the fire .I also turn on the nature sounds and if you close your eyes makes you feel like your sitting in front of a campfire. The grandkids love it and ido to
linda hummer
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