Review Time
I am quite let down. The flame resembles a two-dimensional Christmas fireplace app you might use on your TV, but even smaller! It lacks any realistic look. The whole unit with the mantel is only worth about $2,000. Unlike the flame, I feel I really overpaid for this purchase.
This product has impressive marketing, but upon closer inspection, their promotional videos are shot from a distance and straight on. We purchased a mantle for our bedroom. Upon entering the room, the side view of the mantle and fire effect looked like a TV displaying a fire video. They are very strict about returns, and since we had to open the box, we were unable to return it! (how can you assess something without unboxing it?) We decided to keep it but disabled the 'magic' effect and used the log set for a subpar flame effect. It does heat the room well. We also attempted to return a second insert for our living room, but shipping it back cost around $700, plus they charged a restocking fee of about $600 (the boxes were unopened). In total, I spent approximately $1300 just to find it didn't look realistic. Additionally, they withheld another $300 because the unopened log set was damaged upon arrival at their facility, likely due to shipping issues. So now, I'm out around $1600 for nothing. We ultimately found a much better fireplace log set for our living room. To sum it up, this company and its product are anything but 'magical.'
We recently had our fireplace set up, and it has exceeded our expectations. While I've seen discussions about the price, after experiencing it firsthand, I truly believe that few options offer this quality for the cost. The value for the price is remarkable. The flames are incredibly lifelike, and the sound effect adds to the ambiance. In terms of build quality, it's a definite 10 out of 10 for us. Shipping was impressively fast, and with the promotional discount, it felt like shipping was practically free, which was a great perk. I have no complaints from start to finish, and it truly stands out as one of the top electric fireplaces available.
Very let down. The flame effect resembles a basic holiday fireplace app for TVs (two-dimensional), but even smaller! It doesn't look realistic at all. The entire setup with the mantel seems worth no more than $2,000. Unlike the flame, this purchase felt like a burn.
Overall quite disappointed; misleading advertising; overpriced electric fireplace. I would rate it 1 star for not being as advertised and being overpriced, but I give it 2 stars for quick shipping and replacement of a faulty LCD screen. Positives: fast shipping when in stock; they quickly replaced the first unit with a bad screen (the 60-inch linear model had a flickering middle screen). They picked up and replaced it within 5-7 days. The LCD screen does provide a high-quality image. The heater works well, but the thermostat may not be calibrated correctly. The glass has a nice effect with the side lights, which create a realistic fire glow on the glass rocks. Negatives: It does not project a realistic fire onto the logs (this is a significant issue as they heavily promote this feature). It's merely LCD screens displaying the same fire image in a loop, which could be improved by varying the timing of each video. There are noticeable gaps between the LCD screens, which detracts from the overall appearance, especially in low light. The top and bottom lights look cheap and do not enhance the fire's appearance. The logs are small and only adequate. The heater's thermostat seems inaccurate; I must set it to 75/80 for it to activate, even when my home shows 62. Don't rely on their measurements in the manual; measure the unit yourself before planning.
We are thrilled with our insert and very pleased with our purchase. The ability to change the flame and add crackling sounds depending on the mood is something we've really enjoyed. The heating elements effectively keep the cold weather at bay. Overall, we are very happy!
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