I'm giving a one-star rating as there are no options lower than that! Like many others, this company is a complete mess. I'm still waiting for a resolution despite receiving 'sincere apologies.' I reached out through the provided email and received a response from a representative, although it was from someone else entirely. If it helps anyone, feel free to use that contact. The game is now available on another platform at half the price, and it arrived within two days. I hope to receive my refund, but for anyone considering purchasing from this company, please save yourself the trouble and shop elsewhere.
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