Subject: Feedback on Purchase and Product Advice – New Balance Oxford StreetI recently purchased the New Balance ABZORB 9060, Grey (U9060IV1), at the Oxford Street store (287–291) and was assisted by Uday Pal Trabelsi. Uday’s personal professionalism, patience, and knowledge of the product range were commendable.However, I am concerned about the guidance provided regarding trainer suitability. It appears there was little consideration of gait assessment or individual foot needs, resulting in a recommendation that may not have been appropriate for me.Following the purchase, I found New Balance after-sales support to be inadequate, unhelpful, and, unfortunately, seemingly intentional in its shortcomings.While Uday performed his role professionally, this experience highlights a broader issue with product guidance and aftercare that could affect customers relying on expert advice. I hope New Balance reviews its approach to ensure future customers receive the correct support and guidance.
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