I’m deeply disappointed with Google Workspace’s billing practices. I originally signed up for two Gmail accounts (CHF 12 per month each) and later increased to seven accounts for a short time. I quickly realised I didn’t need the extra ones, so I cancelled them — yet Google continues to charge me every month for all seven.Only after contacting support did I discover that I had been placed on a yearly commitment plan without any clear warning or visible option to choose a flexible monthly plan. As a result, I’m locked into paying for unused accounts for an entire year — even though the extra ones were cancelled quickly.This feels deceptive and unfair, especially for small businesses expecting flexibility from a modern cloud service. There should be a clear, explicit opt-in for yearly contracts, not an automatic lock-in that customers only discover after being billed.If you’re considering Google Workspace, be extremely careful during sign-up. Double-check that you are on a flexible monthly plan if you don’t want to be stuck paying for accounts you don’t use.For anyone seeking cheaper and more transparent alternatives, here are some good options I found after this experience:Zoho Mail / Zoho Workplace – free or from about CHF 1/user/monthHostinger Email Hosting – from CHF 1/user/monthIONOS Email – simple business email from around CHF 1–2/user/monthFastMail – privacy-focused, reliable, and still cheaper than GoogleI hope my experience helps others avoid the same mistake. Transparency matters — especially when small business owners are trying to manage every franc carefully.
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