I can't give them negative a Google stars but would if I could.We all know gmail is ridiculously overpriced for what it is but out of laziness and indifference and default I've had a half dozen domains on gsuite/gmail for many years.In that time I've given them thousands of dollars for things I could have just managed myself given the time ( and / tbh mostly just for the equivalent of a postfix email server with everything else beyond that being of, at best, dubious value ).Anyway last month they threatened to raise their prices significantly and, as justification for that, claimed some sort of「 value add 」for their [ extremely sarcastic/ audible air-quotes 」「 AI 」offerings ( which are all worse than worthless and I've done everything I could to opt-out of them multiple times but they've made that impossible )So I cancelled then got a bunch of charges for services I cancelled and if I go to any of the admin consoles it shows that I've cancelled.Then as though that wasn't enough I tried getting in touch with their customer service to demand a refund - it appears to be almost physically impossible to do that.There was a guide that explained that you could ask the [ again audible-air quotes ] 「 AI 」message agent and then go through some convoluted process to get there but I tried that and it doesn't work.I tried calling their headquarters and other offices and they're all guarded by [ yet again audible air quotes ] 「 AI 」voice agents who no matter what just funnel you back into their online system and never give you a path to connecting with anything resembeling a human being.This is not a reputable company and at this point I have serious doubts that it's worth anywhere near its allegedly two *TRILLION* dollar market cap if they're so hard up for money that they're engaging in small-time petty theft like this.Avoid Gmail / GSuite at any cost.
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