mail.google.com

1.6
1.6 Based on 201 reviews

...

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Colette Carter
My mum cannot access her own account even though I'm not a hacker

I'm try to help my mum account access her own google account, when I try to help her it always says "Couldn't sign you in" then says "You didn’t provide enough info for Google to be sure that this account is really yours. Google asks for this info to keep your account secure."If possible, try again and use a device on which you’ve signed in before.If your account is managed with Family Link, we‘ve sent an email to your parent to change your password.More tips to recover your account. This keeps happening all the time.Nothing is changing like the same thing all the time why can't I even have the opportunities to recover account? Then when I try to found my mum account it says " account can't be found" This keeps happen again all the time.Is my mum's account deleted because it is nearly impossible to access her account and it doesn't even make sense why the same thing keeps happening with no process? When I ask Google workers for help they say "There is nothing we can do, you have to keep trying"How can it be impossible to access your own account, this is absolute madness.

1
Date of experience: Jan 12, 2025

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