mail.google.com

1.6
1.6 Based on 201 reviews

...

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CS71
Google’s “Verify it’s you” endless-loop account-recovery error prevented me from accessing my accoun

I have a Google account. It is my account, and no, I haven’t been hacked. I know the email address and password, and no one else has access to the password. I have not violated any guidelines. However, despite all this, as of recently, whenever I try to log in, I get an error message that says:“Verify it’s you. We noticed unusual activity in your Google Account. To keep your account safe, you were signed out. To continue, you’ll need to verify it’s you.”When I go through the “Account Recovery” steps and enter the correct email, password, and verification code, I receive another error message.“You didn’t provide enough info for Google to be sure this account is really yours.”The suggestions help page suggests adding a recovery phone number to receive texts or enabling two-step verification. However, I cannot do either because I cannot log into the account to make any changes. If I attempt the “Account Recovery” process, it sends me into an endless loop, repeatedly asking for the email and password and always resulting in the same error messages. I have had this issue for several days. After searching on the Internet, I found numerous discussions on this issue. The most appalling part is that there is no team to help you.Volunteers offer identical, unhelpful responses; this constitutes your sole recourse. Redundant security proves unhelpful without staff. I’m flabbergasted at the quality of this service. I had this same annoying issue two years ago, and I barely managed to restore it, but now there are no chances to bring it back. Getting my old YouTube account back would be fantastic; however, it’s impossible. I had no other choice but to switch to Outlook and forget about Google. After I finish this review, I will update my account to avoid this frustration. Thank you for nothing!

1
Date of experience: Dec 28, 2024

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