mail.google.com

1.6
1.6 Based on 201 reviews

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Darla Parker
Loosing trust in Gmail/Google

I am usually a sceptic about storing personal data with other companies as well as with using them in relation to my personal accounts. Somehow I have developed a level of trust with Google over the years so I started using gmail login. So recently I opened a new email account just to set up my company before I move to paid services. I used this account to create accounts to few services, like DigitalOcean, Namecheap, Mailchimp etc.. I even implemented Google login on my company website and wanted to implement google pay. Few weeks into usage Google blocks my account and asks for verification. I couldn't access any of my accounts during this period. Google customer support is close to none. After a day or two of freaking out, I resorted to using my friends mobile phone to verify my account which seems absolutely absurd to me. Needless to say, after this incident I created a Proton email account and started migrating everything. Less than a month later, Gmail does it again. I almost didn't even use my email account and it was marked as suspicious. I tried the same routine, but this time my friends phone didn't work. I tried both my phone numbers again but I never received a verification code. I have tried with 6 mobile numbers and same thing happened. In the end they were all marked as not accepted because they were used. I read their documentation through and through. It even stated that in an event there is an issue like mine you should initiate an audit. Of course I did not have this option. Even though I added my other email as a verification email, I couldn't use it as a verification method.I finally managed to access my account on DigitalOcean thanks to their sensible support. As far as Gmail/Google goes, my trust in the company is depleted. When Chrome asks me to save a password I imagine what would have happened if I ever stored my passwords with my Gmail account and I get the chills. I was once proud to use google services, now I am embarrassed. I would assume the company had grown too large and bad employees had taken over producing illogical and idiotic products. I hope to see Google regain their former glory as I once saw it. I miss old days of Google..

2
Date of experience: Nov 30, 2024

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