I spent $39 on a plan for 5,000 subscribers, only to have my account suspended after sending just 1,381 emails (only 27% of the plan used). Here are my final metrics before the suspension:
- Open rate: 30.2% (417 opens out of 1,381)
- Clicks: 257 (18.6% click rate)
- CTOR: 61.63%
- Unsubscribes: 8 (0.58%)
- Spam complaints: 0 These engagement figures are outstanding and clearly indicate that the content was wanted. The metrics even improved over the next two days after sending (open rate increased from 26.6% to 30.2%), showing that recipients were engaged rather than ignoring or reporting it. Despite this evidence of high engagement, the service:
❌ Suspended my account for a supposed "Terms of Service violation"
❌ Offered no warning or chance to clarify the source of my list
❌ Denied a refund for the 73% of the service I did not use
❌ Declared that their decision is "final and cannot be appealed" When I provided context (related to a professional network and educational content) and presented these metrics, the billing department still refused a refund. With a 30% open rate and no spam complaints, I believed this was enough proof of legitimate use. Taking payment upfront, then suspending an account with solid metrics while retaining the funds, feels like a questionable business practice. If you’re reaching out to a legitimate professional network, I recommend exploring other options that don't jump to conclusions and retain your funds without justification.
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