Review Time
Approved as Compliant, Then Terminated Without Warning!
Before setting up my MailerLite account, I contacted support to confirm that my intended email usage would comply with their policies. I clearly described my direct sales business model, the company I work with, and the types of emails I intended to send, including customer support and education emails and limited consultant support resources.
I was advised that my practices complied with MailerLite’s Terms and Anti-Spam policies.
Based on that advice, I purchased an annual plan and invested many hours building my system and migrating my customer database.
My account was then permanently terminated without warning after being classified as MLM.
No specific content was ever identified as breaching their Terms, and I was not given any opportunity to make changes. Even after termination, when I again described my business and intended email use, MailerLite support advised that my practices complied with their policies.
I made repeated efforts to have the decision properly reviewed and to have MailerLite identify the actual issue or reconsider the termination, as the decision did not make sense based on the information provided. These requests were not meaningfully addressed.
A business should be able to rely on clear compliance guidance before investing significant time building a system. Approving a customer’s stated use and then terminating the account for the same activities, without warning or clear explanation, shows a serious lack of consistency and due process.
They suspended my account for what they called cold mailing. They claimed I was sending unsolicited mail to people who never subscribed to my email list.
That is total bull. I have had these people on my list for years, and I NEVER add people who don't request being added. All of the people in my list either opted in or asked me to add them. NOT ONE was added without permission. For Mailerlite to say otherwise is a lie. I have read other people have had similar complaints about mailerlite suspending their account without proof of what they claim they did. You can see from the recent reviews here it is true.
Also the Spam complaint was very low.
I have been sending emails for 10 years with no issues until I came to Mailerlite.
Plus, they won't refund me for the unused portion of the month. I am so glad I don't have an annual plan, because then they would not refund me for 10 1/2 months.
I recommend using someone else because they terminate for no reason, with no proof and WON'T REFUND YOU if they terminate you.
I imported our member list from Memberful to help with emailing our subscribers. Instead of letting me know they had flagged our email list, they terminated my account and offered no refund, despite the account being active for only 2 days. They have no way to contact them or dispute it. The worst service I have ever used.
I've delayed writing this review for a few months hoping things would improve. They haven’t.
Whoever created this platform clearly doesn't use it. For instance, the site editor has no save button, so you have to click "done editing," which kicks you completely out of the editor and then requires you to click back in to continue working. And no, there's no autosave either. When I contacted support about this obvious flaw, they told me it was "expected user behavior."
The Campaign Editor is equally broken. It has a "save settings" button, but it's unclear if that saves everything or just the section you're on. So once again you're clicking "done editing" and starting the whole re-entry process over.
Want to make text bigger? You can't just increase the size by selecting from a drop down menu like in Gmail, Photoshop, Word, etc. You have to select Header 2 or Header 3, which tells you nothing about their size and erases all your formatting.
Want to add an image? You’d think by clicking on the image container itself would work, but that actually changes the “background”. Instead, you have to hunt for a tiny hidden icon floating above up top.
And then there's the Campaign Editor’s navigation nightmare where clicking "back" actually takes you forward, which traps you in a loop until you spot the tiny X buried in the corner. Apparently "back" meaning "forward" is also expected user behavior.
Setting up automations was the final straw. I was told to select a form from a dropdown menu, and three options appeared even though I've only created one form, and none of them actually matched its name!
I checked the help section multiple times but found nothing useful. I figured I could reach chat support since I'm paying for this service, but apparently my account tier doesn't qualify. I then tried finding their contact page, which they've deliberately buried, and when I finally located the "contact us" button it didn't work. It just took me to my dashboard. No surprise there.
MailerLite is a heavy disaster. The people building it clearly don't use it; the support is worthless, and basic functions are either missing or designed backwards.
I recently tested MailerLite as part of a marketing tech evaluation, and overall it impressed me with its simplicity and feature set. The platform makes it easy to design engaging newsletters, build landing pages, and automate email campaigns without coding — thanks to its drag-and-drop editor and clear layout.
The free plan is very generous, allowing up to 1,000 subscribers and 12,000 monthly emails, which is perfect for small businesses and startups just getting started with email marketing. The built-in automation tools help set up welcome emails, nurture sequences, and other workflows that save time and effort.
I also appreciated the integration capabilities with popular platforms like Shopify and WordPress, which help connect email efforts with websites and eCommerce tools.
Some aspects — like advanced automation and conditional sending — take a bit more time to learn, and not all channels (like SMS) are built-in. But for the price and ease of use, MailerLite is a strong tool for users who want a straightforward, cost-effective email marketing solution.
Recommendation: Great for beginner to intermediate users; small businesses that need essential email tools without a hefty price tag.
I spent $39 on a plan for 5,000 subscribers, only to have my account suspended after sending just 1,381 emails (only 27% of the plan used). Here are my final metrics before the suspension:
- Open rate: 30.2% (417 opens out of 1,381)
- Clicks: 257 (18.6% click rate)
- CTOR: 61.63%
- Unsubscribes: 8 (0.58%)
- Spam complaints: 0 These engagement figures are outstanding and clearly indicate that the content was wanted. The metrics even improved over the next two days after sending (open rate increased from 26.6% to 30.2%), showing that recipients were engaged rather than ignoring or reporting it. Despite this evidence of high engagement, the service:
❌ Suspended my account for a supposed "Terms of Service violation"
❌ Offered no warning or chance to clarify the source of my list
❌ Denied a refund for the 73% of the service I did not use
❌ Declared that their decision is "final and cannot be appealed" When I provided context (related to a professional network and educational content) and presented these metrics, the billing department still refused a refund. With a 30% open rate and no spam complaints, I believed this was enough proof of legitimate use. Taking payment upfront, then suspending an account with solid metrics while retaining the funds, feels like a questionable business practice. If you’re reaching out to a legitimate professional network, I recommend exploring other options that don't jump to conclusions and retain your funds without justification.
Matheus, with the support team, is incredible. Beyond excellent support, the UI in MailerLite is streamlined and easy to navigate. I was trying to decide between Kit (previously Convert Kit) and MailerLite to sell a few digital products, and MailerLite is vastly superior, as well as more cost-effective. Here are a few reasons why:- More customization with forms, landing pages, websites, etc.- More customization with emails- Simple product setupI only wish there were a way to make actual checkout page URLs more branded.
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From subscriber to lifelong customer—MailerLite allows you to achieve more with your email marketing without breaking a sweat (or the bank).
đź’Ś Build stunning newsletters:
Our Drag and drop editor puts you in control of your newsletter design, with interactive elements that engage subscribers. Choose from over 90 templates, save your favorite templates and content blocks, and apply your brand styles globally to keep every email on-brand.
đź’°Simple, stable pricing:
Send unlimited emails with every plan. With plans starting at $10/month it’s never been more affordable to build a loyal community with email.
🪄Lead generation made beautiful:
Stop visitors in their tracks with stunning landing pages, forms, websites, and pop-ups that capture attention—and subscribers! Choose from a range of pixel perfect templates that are fully customizable. You can also whip up landing pages, copy, and images with some AI magic.
đź’¸ Monetize with 0% commission:
Sell digital products and paid newsletters without giving us a cut of your revenue. Connect your ecommerce store to showcase products in emails, track sales, and convert subscribers.
🤖 Advanced automations, executed effortlessly.
Powerful automations don’t have to be complicated. Choose from multiple triggers, add custom fields, create multi-trigger workflows, and enjoy unlimited audience segmentation. Plus, use dynamic content and features like Deliver by Timezone to personalize every email for higher engagement.
đź“Š Data-driven decisions:
Track clicks, open rates, and conversions with detailed reports. Go further with A/B and multivariate tests on emails, forms, and landing pages to fine-tune performance.
đź’š Try MailerLite free and get expert support to help you grow.See more
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