I've delayed writing this review for a few months hoping things would improve. They haven’t.
Whoever created this platform clearly doesn't use it. For instance, the site editor has no save button, so you have to click "done editing," which kicks you completely out of the editor and then requires you to click back in to continue working. And no, there's no autosave either. When I contacted support about this obvious flaw, they told me it was "expected user behavior."
The Campaign Editor is equally broken. It has a "save settings" button, but it's unclear if that saves everything or just the section you're on. So once again you're clicking "done editing" and starting the whole re-entry process over.
Want to make text bigger? You can't just increase the size by selecting from a drop down menu like in Gmail, Photoshop, Word, etc. You have to select Header 2 or Header 3, which tells you nothing about their size and erases all your formatting.
Want to add an image? You’d think by clicking on the image container itself would work, but that actually changes the “background”. Instead, you have to hunt for a tiny hidden icon floating above up top.
And then there's the Campaign Editor’s navigation nightmare where clicking "back" actually takes you forward, which traps you in a loop until you spot the tiny X buried in the corner. Apparently "back" meaning "forward" is also expected user behavior.
Setting up automations was the final straw. I was told to select a form from a dropdown menu, and three options appeared even though I've only created one form, and none of them actually matched its name!
I checked the help section multiple times but found nothing useful. I figured I could reach chat support since I'm paying for this service, but apparently my account tier doesn't qualify. I then tried finding their contact page, which they've deliberately buried, and when I finally located the "contact us" button it didn't work. It just took me to my dashboard. No surprise there.
MailerLite is a heavy disaster. The people building it clearly don't use it; the support is worthless, and basic functions are either missing or designed backwards.
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