mailfence.com

Why mailfence rises high above

Do you know why mailfence.com rises high above all other platforms? It is not because they are the most private and secure. (But, in my experience they are among the top 2 most private and secure available.) It's not because they give an elegant user experience. (They do.) It's not because the graphic design is clear, streamlined, elegant, easy-on-the-eyes. (It is.)It's because behind mailfence.com are actual real humans. Human beings who care about their company and product and who are ready to help you. I had one weird experience that felt like a mouse-takeover while I was typing in mailfence.com. I wrote to them. They got back to me immediately and were extremely sincere about getting to the bottom of it. This had never happened on mailfence.com before. Could I send them a screen shot of the weirdness? (Yes.)As it turned out, it was a mouse-takeover on my macbook. For 7 years now a brother-in-law who is a lawyer turned mediator (largely for government construction issues) has been doing terrible, terrible things to my life and the life of my late mother. Extensive and increasingly sophisticated Cyberstalking and computer crime has driven the strange and wayward mission. Apple has only been just so helpful. Apple could learn a thing or two from mailfence.com about the simply beauty of transparency; its natural and organic way of compelling customer loyalty. Mailfence.com has shown that the human connection is still far superior to any other. This elegant, emerging start-up has proven that a little transparency can go a long way. Mailfence: I'm placing my bet on you. Thank you for giving me the email security and excellent customer service for which I've yearned for years now. Kind regards, Elisabeth Shackelford

Date of experience: Oct 27, 2018