I'm taking a moment now (Dec 2025) to share my experience with the service after three months of use.
I opted for the ENTRY plan to utilize IMAP clients (using various apps on different devices) and to work offline. The Exchange Activesync feature seemed appealing for quick synchronization, but the reality has been different. The pricing is reasonable, especially with the option for aliases and adequate mail space.
Positive aspects include:
- comprehensive documentation (though not always current)
- a dashboard for service status
- the ability to set different passwords for site access and protocols (enhancing security). However, there are significant drawbacks that raise concerns about reliability!
For instance:
1) Activesync: claimed support for up to version 14, but it never worked for me on Android. My calendar failed to sync despite trying various apps. They attribute the issue to the client, but it feels like their responsibility.
2) Antispam: utterly ineffective. I had to disable it for incoming mail, or everything went to spam. It also affected outgoing emails, blocking legitimate messages with the reasoning that they contained elements flagged as phishing. Their intrusive controls create unnecessary hassle for users.
3) IP blacklisting: I spent hours figuring out service disruptions, only to find my IP blocked due to too many incorrect password attempts. This was not communicated in my account area, forcing me to reach out to support for clarification. Lastly, the support leaves much to be desired. They claim to be real people and cannot respond instantly, but weeks of waiting is excessive.
Should a critical issue arise, the response is often dismissive, echoing sentiments from other reviews. This service is not the affordable option I had hoped for. P.S. Checking my account details unexpectedly triggered a charge for a different plan—quite surprising. :-( P.P.S. Emails can be encrypted end-to-end, but for true privacy, avoid saving your private key on their platform. Will I renew? Hmmmm.
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