I truly enjoy using this service. As a newcomer to cold emailing, it's been incredibly user-friendly. My only issue is that while trying to set up an automated follow-up for a campaign, I noticed that 1) the follow-up email isn't sent in the same thread, and 2) the First Name variable in the subject line didn't work for the follow-up (though it did for the initial email). This means I have to manually send follow-ups, which affects my tracking. Otherwise, I appreciate the metrics provided!
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