I called directly to them. Asked several times if I would receive the vault before I had to leave and travel to take urn to another state for burial. I was ensured that I would. I had to call back because I never received the proof to approve before shipping. Again I was told it would arrive before my travel date. It did not come before we left. I asked for compensation because they dropped the ball from the beginning and did not take steps to ensure it would be received when promised. “ While the order was shipped using the free shipping method, we did communicate that it was expected to arrive by the 23rd.” It should have been sent 2 day or overnight. We couldn’t use it as it was 11.5 hrs away from where we had to travel! Yet they accused me of trying to extort them when I refused a 20% refund and finally a full refund if I returned it. I bought another at greater cost in Kansas and told them I’d bury an animal or donate to someone that can’t afford it. But we deserved compensation for the stress, anxiety and extra cost because they didn’t keep their word! Throughout our travel time and the day of services I continually received emails accusing me of using a vault that was 11.5 hrs away and they stated…” We’re not able to offer a 50% refund, as that falls outside of what we’re able to accommodate in this situation, and we will not be held hostage by threats of negative reviews …”This is how they treat their customers when they FAILED to follow through. 22 emails from them to me from 7-16 thru 8-8 basically calling me a liar and harassing me and insinuating I was the one in the wrong and used their vault! I did not! Just today, I donated it to a family who desperately needed it. They can keep their 20 -30%. The request for monetary satisfaction was because it’s the only show of compassion they could have shown for their failure. I don’t need their money! I expected them to keep their word and ensure by any steps available that I receive their product when promised!
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Mainely Urns & Memorials provides access to the most popular, unique and affordable cremation urns, burial urns & vaults, pet cremation urns and memorials. We personally review product lines to guarantee quality and craftsmanship. Whether you are looking for urns for ashes or some helpful straightforward funeral and cremation urn resources, it would be our honor to assist you. We offer excellent customer service, products and value. All orders come with our 100% satisfaction guarantee.See more
