Review Time
I called directly to them. Asked several times if I would receive the vault before I had to leave and travel to take urn to another state for burial. I was ensured that I would. I had to call back because I never received the proof to approve before shipping. Again I was told it would arrive before my travel date. It did not come before we left. I asked for compensation because they dropped the ball from the beginning and did not take steps to ensure it would be received when promised. “ While the order was shipped using the free shipping method, we did communicate that it was expected to arrive by the 23rd.” It should have been sent 2 day or overnight. We couldn’t use it as it was 11.5 hrs away from where we had to travel! Yet they accused me of trying to extort them when I refused a 20% refund and finally a full refund if I returned it. I bought another at greater cost in Kansas and told them I’d bury an animal or donate to someone that can’t afford it. But we deserved compensation for the stress, anxiety and extra cost because they didn’t keep their word! Throughout our travel time and the day of services I continually received emails accusing me of using a vault that was 11.5 hrs away and they stated…” We’re not able to offer a 50% refund, as that falls outside of what we’re able to accommodate in this situation, and we will not be held hostage by threats of negative reviews …”This is how they treat their customers when they FAILED to follow through. 22 emails from them to me from 7-16 thru 8-8 basically calling me a liar and harassing me and insinuating I was the one in the wrong and used their vault! I did not! Just today, I donated it to a family who desperately needed it. They can keep their 20 -30%. The request for monetary satisfaction was because it’s the only show of compassion they could have shown for their failure. I don’t need their money! I expected them to keep their word and ensure by any steps available that I receive their product when promised!
This company is amazing. The process of finding the right urn and purchase was super easy. We got our urn super fast and was packaged with so much care. The urn itself was absolutely beautiful. Our beloved pet is finally resting at home and we are absolute in love. Thank you for making this process easier and for all you do.
UNBELIEVEABLE! My 10x16x4 sawn stone, created for my recently passed wife is simply incredible craftsmanship is completely professional, with solid and deep etching, colored well, and the photograph provided was reproduced perfectly!The total price is an absolute value!!I CANNOT recommend these folks more highly!!!
Mainely Urns was so easy to work with. I wanted a unique grave marker for a very special cat. I sent them photos of grave markers for 2 previous cats, made some suggestions, but asked their designers to create what they thought would be the best design. They sent me 3 options. They were all great, but one was exactly what I wanted! Their response time with my revision requests was excellent. The marker was wrapped so well that no delivery service could have broken it. Thank you, Mainly Urns!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Mainely Urns & Memorials provides access to the most popular, unique and affordable cremation urns, burial urns & vaults, pet cremation urns and memorials. We personally review product lines to guarantee quality and craftsmanship. Whether you are looking for urns for ashes or some helpful straightforward funeral and cremation urn resources, it would be our honor to assist you. We offer excellent customer service, products and value. All orders come with our 100% satisfaction guarantee.See more
level-coaching.com
physicsmax.com
wastewarriorsuk.com
comunidadrei.com
vegogarden.com
vivian.com
budgetdumpster.com
anyexperts.com
huntr.co
jrlanguage.com