If you value clear communication, accountability, and basic professionalism, avoid Mainfreight. We paid upfront for a delivery they did not perform, and getting a simple refund has turned into a weeks-long ordeal. We were passed between staff, given conflicting information, ignored for days at a time, issued a “credit note” instead of a payment, and still have not been refunded despite providing our bank details over a week ago.For a global logistics company, the treatment we received was unacceptable. We won’t be using Mainfreight again, and I strongly recommend others consider alternatives.
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Mainfreight Limited is a listed-New Zealand logistics and transport company headquartered in Auckland.
