Review Time
I have now experienced delivery issues with Mainfreight twice within a short period, and the consistent problem has not been delay alone — it has been the complete lack of communication and transparency.
In both cases, tracking remained stuck in “In Transit” for extended periods with no meaningful updates. When enquiries were made, there was either no response or very vague information. Neither I nor the seller were able to obtain clear answers about the item’s location or expected depot arrival timeframe.
Delays can happen. That is understandable.
What is not acceptable is:
No intermediate updates.
No explanation of how linehaul freight tracking works.
No estimated timeframe when asked.
Escalation only after repeated follow-ups.
Courier becoming unresponsive until cancellation pressure was applied.
In one instance, the item was only “found” after the order was cancelled and a refund was initiated. That reflects serious internal tracking or communication issues.
A delivery company’s service should not be judged solely on whether the product eventually arrives. It should be judged on:
Transparency
Responsiveness
Accountability
Clear communication
If Mainfreight had simply explained that the freight was in a consolidated linehaul container and provided a realistic depot arrival window, the experience would have been completely different.
Instead, the lack of communication created unnecessary stress and frustration.
Until tracking visibility and response standards improve, I cannot consider this an acceptable level of service.
I have now experienced delivery issues with Mainfreight twice within a short period, and the consistent problem has not been delay alone — it has been the complete lack of communication and transparency.In both cases, tracking remained stuck in “In Transit” for extended periods with no meaningful updates. When enquiries were made, there was either no response or very vague information. Neither I nor the seller were able to obtain clear answers about the item’s location or expected depot arrival timeframe.Delays can happen. That is understandable.What is not acceptable is:No intermediate updates.No explanation of how linehaul freight tracking works.No estimated timeframe when asked.Escalation only after repeated follow-ups.Courier becoming unresponsive until cancellation pressure was applied.In one instance, the item was only “found” after the order was cancelled and a refund was initiated. That reflects serious internal tracking or communication issues.A delivery company’s service should not be judged solely on whether the product eventually arrives. It should be judged on:TransparencyResponsivenessAccountabilityClear communicationIf Mainfreight had simply explained that the freight was in a consolidated linehaul container and provided a realistic depot arrival window, the experience would have been completely different.Instead, the lack of communication created unnecessary stress and frustration.Until tracking visibility and response standards improve, I cannot consider this an acceptable level of service.
I had a big diesel motor transported from bluff to hobsonville Auckland. They collected it from bluff Thursday afternoon and it was in my possession Monday morning very reasonable price too. Fast, efficient, cost-effective. My first experience with mainfreight and in my opinion they are outstanding. Thanks guys
If you value clear communication, accountability, and basic professionalism, avoid Mainfreight. We paid upfront for a delivery they did not perform, and getting a simple refund has turned into a weeks-long ordeal. We were passed between staff, given conflicting information, ignored for days at a time, issued a “credit note” instead of a payment, and still have not been refunded despite providing our bank details over a week ago.For a global logistics company, the treatment we received was unacceptable. We won’t be using Mainfreight again, and I strongly recommend others consider alternatives.
I got 2 separate orders from 2 separate places, arrived 2 days apart, both damaged to the point that I can’t use them. One was a table with the top completely snapped in half. The other a couch where the bottom looked like someone slashed it with a knife.
What a ripoff Company, quoted me $8000 to have a 3 Ton Komatsu PC30 Excavator transported from Auckland to Riverton New Zealand, Used another company called KW Road Haulage and it only costed me $2180... the Excavator itself is only worth a bit more than what Mainfreight quoted me lol.
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Mainfreight Limited is a listed-New Zealand logistics and transport company headquartered in Auckland.
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