We've been a client for years. Drivers are friendly and the warehouse team is proactive, however, the claims department accepts no responsibility when they or their subcontractors damage your goods. Even when CCTV images show the damage did not happen at your own warehouse and the pallet was in perfect condition when it left, they say you have to prove the damage happened while the pallet was in their possession. And despite CMR terms allowing for hidden damage claims, they will not accept the claim if the damage is not written down on the POD - which is impossible in the case of hidden damage. Terrible experience with the Genk Claims team and getting worse.
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Mainfreight Limited is a listed-New Zealand logistics and transport company headquartered in Auckland.