To sum it up: I never got my order worth over €100, didn't receive a refund, and the support team, particularly a representative, was extremely rude and dismissive. A year ago, I ordered a set of embroidered napkins and waited several months for delivery, but they never arrived. When I contacted customer service, I was simply told 'it was delivered'. There was no effort to check with the delivery service. I couldn't use the tracking number as it was shipped by a service that doesn't operate here. If it had been handed to the local mail service, I would have received a notification. After a year with no response, I started seeing ads from them and noticed they were still operating, so I decided to reach out again. The same representative replied with the same rude attitude, leaving me still unsure about my order and the possibility of a refund. I see I'm not alone in this, and I'm shocked they have such a high rating.
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At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware.
As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in.
We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.See more
