I ordered an item from Maison Flaneur at the start of October. At the start of November, I had to follow up to ask if they'd sent it as I had not received any tracking information. Their response was that they had "just noticed" that the order had not been logged in the system. After I asked to at least have the cost of my shipping refunded, they offered some compensation and we agreed to terms, and they said they'd mail my item.I still didn't receive a shipping notification, and then today I received an email that said they'd mailed it to the wrong client and so had to cancel my order. What kind of sense does that make?They're an absolute joke from start to finish, use their site to find beautiful things and then do your best to buy directly from the brands themselves. I'm sure when they're good, they're good, but signing your emails with a flower emoji doesn't actually create a good experience when your communication with customers is this awful.
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Bonjour!
At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware.
As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in.
We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.See more
