Purchased a lovely plate for my sister’s engagement gift. Unfortunately the plate arrived smashed after being packaged in a box which wasn’t the right size. I contacted customer services who didn’t reply. After my 3rd email I finally got a reply saying it wasn’t their fault and to take it up with the courier. They didn’t want anything to do with it. Still waiting for a reply to my last email. Not impressed! Especially as the plate is not just a run of the mill plate and is a really special and expensive one. How can any company who offers a home delivery service wash their hands of the delivery aspect?!Update- following my review I was contacted and told a new plate would be sent out to me. This has not happened despite me chasing again. Honestly can’t believe how awful the customer services of this company is! Going to have to go through my credit card company to get a refund. Awful!
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At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware.
As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in.
We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.See more
