If I could give no stars I would. I have never experienced customer service more obviously designed to make you lose the will to keep fighting in my life. If it weren’t for my credit card company I would be out of pocket over £300 because of the disreputable behaviour of this company. Avoid them at all costs. They knowingly sent me a faulty item and then admitted as much ONLY after I contacted them to let them know the light wasn’t working and to ask for help. They then informed me that they could give me no timeline on when a part to remedy the issue might be in stock and refused to provide assistance with return of the item even though they knowingly sent it out faulty. I had been saving up for this light for a long time and the awful way I have been treated by the company shows a deep disregard for people and their time/money. Truly the worst and most maddening customer service experience I’ve ever had.
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At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware.
As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in.
We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.See more
