Really bad customer service experience. I ordered a large table cloth last week and the store incorrectly sent me a small one. I reached out to MF to fix the issue and I have been getting drip fed questions to resolve the issue. The issue has gone on until the large table cloth has sold out so I am literally just trying to close out the problem and return the incorrect item. There is a 14 day returns period and I am getting no closer to closing this out. MF just need to confirm I can return the product (they don't have a straight forward returns process - you need to be approved) and provide address of where it needs to go. I also would expect that they would pay for the return label considering it is their mistake. Will not be using MF again after this experience. I even reached out to the company who provided the tablecloth directly to see if they could help but to no avail, I must continue this painful process with MF.
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Bonjour!
At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware.
As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in.
We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.See more
