I rarely leave negative reviews, but my experience with this retailer has been extremely disappointing .I contacted them to return some bowls outside their normal return window (in order to buy a different colour, as the wrong colour was purchased), and they explicitly agreed to accept the return. Based on that agreement, I repeatedly asked for return instructions — not once, but multiple times — and they simply ignored every request.Weeks later, they suddenly changed their position, claiming I was now outside the returns window (which they had already waived), and refused the return altogether. In other words - they strung me along, stalled for time, then used their own delay as a reason to deny the return.This is not just bad customer service — it’s dishonest, unprofessional, and untrustworthy.I gave them multiple opportunities to resolve the issue, including a formal complaint. They never replied. I haven't been able to return the bowls, and they haven't given me a refund.This has been a frustrating and disappointing experience, not just because of the outcome, but because of the lack of communication and consistency. A simple return address would have resolved this easily, but instead I have been left chasing for months, and still have no resolution.
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At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware.
As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in.
We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.See more
