To summarize: I never received my order worth over €100, did not get a refund, and the support team was incredibly rude and dismissive. I placed an order for embroidered napkins a year ago and waited months for delivery, but they never arrived. When I contacted customer service, I was simply told, 'it was delivered'. There was no effort to verify with the delivery service. I couldn't use the tracking number since it was shipped by a service that doesn't operate here. After a year of no response, I noticed they were still in business and tried reaching out again. The same representative replied with rudeness, leaving me unsure about my order and potential refund. I realize I'm not alone in this experience, and I'm astonished they maintain such a high rating.
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Bonjour!
At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware.
As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in.
We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.See more
