On July 3rd, I visited MDM Schoten showroom in Belgium and made a purchase exceeding EUR 1200, of which EUR 986.09 was placed on order. The team assured me that the goods would be delivered within 5 days. However, after waiting nearly two weeks, and no news - I decided to cancel the order. I was informed that by simply refusing delivery, the order would be canceled, and I would receive a refund.I followed the instructions, but no action was taken. I was unable to reach Maison du Monde team through any communication channels, which forced me to visit your Schoten store in person on a Saturday. There, I was told that the order had not been canceled. After spending an hour trying to resolve the issue, I was assured that I would receive a confirmation of cancellation by Monday. Unfortunately, no confirmation arrived.After numerous calls and push overs, the store finally confirmed the cancellation and promised a refund within 5 working days. However, today I received a message indicating that the refund would be processed in 10 days.The customer service at Maison du Monde is ZERO! The staff is not trained nor knowledgeable. The management clearly doesnt care. The company has no phone number or email for customer service, so you are left at the merci of banging your head on the doors of the store or useless chats that dont work either. And pray to god that you get your money back or your orders on time.It's a terrible experience. I will never shop at Maison du Monde again.
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Maisons du Monde is a French furniture and home decor company founded in Brest in 1990 by Xavier Marie.