Ordered early November, emailed in December was told that they had first lot of orders come in and mine would be with next lot of orders that come in. Emailed January asking for refund, this is what I received.Hope you are doing well. We understand your concerns as you have not received the order yet.We wanted to be completely transparent and share a little context with you. The first batch of the shipment has arrived, however the second batch is currently facing a delay. Unfortunately, our supplier also made an error and sent only half of the bundled items in the first batch, which has affected our dispatch schedule. Please rest assured that we are actively following up to receive the remaining items as quickly as possible, and we will dispatch your order as soon as it is complete.Each Maison Zee ritual is freshly handcrafted in Morocco using authentic ingredients, designed to bring you a truly luxurious hammam experience at home. We know how eager you are to enjoy your rituals, and as the saying goes, good things take time — and we promise it will be worth the wait.We truly appreciate your patience, understanding, and continued support. It genuinely means so much to us as a small, independent brand, and we are incredibly grateful to have you supporting what we are building.As a thank-you, we’d love to offer you 20% off your next order. Simply use the code MAISON20 at checkout whenever you’re ready.Thank you again for your patience — we can’t wait for you to experience a little Moroccan getaway through your Maison Zee rituals very soon.Best RegardsMiss AshSCAM
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