Review Time
I was very happy with my Miss Hammam set and it left my skin feeling very nice and clean, it is definitely a good addition to your everything shower. Understandably, people are not happy about the long wait for the delivery to arrive and I too did wait a while for my delivery, however the person who responded to me very very prompt in their replies. I did need to chase up for a follow up however the team were happy to provide a response usually within minutes to a few hours of sending the message. They explained the reason why delivery was late and when the estimated time frame would be to receive the delivery. Overall I was very happy with my order after using it and felt my skin feeling much smoother and brighter following the exfoliation and I would be happy to order again.
I was very happy with my Miss Hammam set and it left my skin feeling very nice and clean, it is definitely a good addition to your everything shower. Understandably, people are not happy about the long wait for the delivery to arrive and I too did wait a while for my delivery, however the person who responded to me very very prompt in their replies. I did need to chase up for a follow up however the team were happy to provide a response usually within minutes to a few hours of sending the message. They explained the reason why delivery was late and when the estimated time frame would be to receive the delivery. Overall I was very happy with my order after using it and felt my skin feeling much smoother and brighter following the exfoliation and I would be happy to order again.
Please steer clear. Order over 8 weeks ago and received nothing till date. No periodic updates when I did enquire in the middle received a snooty reply. When the company went way past the expected delivery date even then they did not reach out. I didnt get a response until I said I am giving them notice that I will be raising a bank dispute. Got back to me saying there was a technical issue and a was custom hold up, offered a refund and said I had the option to wait for items, which never arrived! As of yesterday I received confirmation that my refund has been issued with 20% off from my next order. Judging by all the other reviews on here and the poor customer service here's hoping I receive my refund!
I never complain and I am very patient but this is actually shocking, that company like this could still be on the market. I ordered on 17th November. I emailed twice and I did get response but no update when I actually will receive my products. I should not be chasing company, to send me products I paid for. Avoid.
I ordered from them on the 28th of October 2025. It is now the 16th of February and they have still not sent my order. The promise of a pre order (which I wasn’t actually aware of when I ordered) was 6-8 weeks. I emailed on the 6th of this month and they advised they would send it out next week (9th-13th) and this never happened. Passive aggressive email replies when I tried to ask about a delay in my order at first riddled with spelling errors and a spam copy paste of their business motto, and months later clear use of AI to reply instead. Safe to say I will never be ordering from this company again.
Ordered early November, emailed in December was told that they had first lot of orders come in and mine would be with next lot of orders that come in. Emailed January asking for refund, this is what I received.Hope you are doing well. We understand your concerns as you have not received the order yet.We wanted to be completely transparent and share a little context with you. The first batch of the shipment has arrived, however the second batch is currently facing a delay. Unfortunately, our supplier also made an error and sent only half of the bundled items in the first batch, which has affected our dispatch schedule. Please rest assured that we are actively following up to receive the remaining items as quickly as possible, and we will dispatch your order as soon as it is complete.Each Maison Zee ritual is freshly handcrafted in Morocco using authentic ingredients, designed to bring you a truly luxurious hammam experience at home. We know how eager you are to enjoy your rituals, and as the saying goes, good things take time — and we promise it will be worth the wait.We truly appreciate your patience, understanding, and continued support. It genuinely means so much to us as a small, independent brand, and we are incredibly grateful to have you supporting what we are building.As a thank-you, we’d love to offer you 20% off your next order. Simply use the code MAISON20 at checkout whenever you’re ready.Thank you again for your patience — we can’t wait for you to experience a little Moroccan getaway through your Maison Zee rituals very soon.Best RegardsMiss AshSCAM
I placed my order in November and still have not received the product. Since ordering, I’ve repeatedly been told that it’s a pre-order and that delivery is coming soon, but months have now passed with no item delivered.The biggest issue has been the lack of clear communication. There have been delays, but no proactive updates. As a customer, it’s frustrating to keep being told it will arrive “soon” without any actual dispatch confirmation.Unfortunately, this experience has been disappointing and has not met expectations in terms of service or reliability. 1000000% Avoid!
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