I ordered a Hammam Set from Maison Zee on 11 November 2025, sold on a 5–6 week preorder basis.After hearing nothing for weeks, I contacted them on 8 December for an update. Only then was I told the lead time was actually 6–8 weeks, and I later noticed the delivery wording on the website had been changed after my purchase.Due to the lack of fulfilment and shifting timelines, I initiated a chargeback. Following this, Maison Zee sent me only half of the set, yet used “proof of delivery” of that partial shipment to dispute the chargeback and retain payment for the full order value.To be clear: I paid for a set. I did not receive a set.Partial delivery does not equal fulfilment, and using it as justification to charge in full is misleading and unacceptable. The handling of this order shows poor communication, moving goalposts on delivery promises, and an unwillingness to resolve issues fairly.I would strongly caution others against preorders unless you are prepared for delays and potential disputes.
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