I am writing this to warn other shoppers about the deceptive checkout process at Maison Zee. I purchased the "Miss Hammam Bundle" as a gift, and the website allowed me to select and pay for Royal Mail 24h Tracking at checkout. This naturally gave the impression of immediate delivery.However, after the order didn't arrive and l contacted support, I was told it was actually a "pre-order" and would take 6-8 weeks to arrive.The "pre-order" status is buried in a single line of text deep in the product description, and the "Add to Bag" button does NOT change to "Pre-Order." Crucially, the 6-8 week timeframe is not mentioned at all on the product page or in the confirmation email—it is hidden away in their FAQ pages.While their support team was quick to reply (even on Christmas Day), the business model feels incredibly dishonest. They take your money upfront to fund their small-batch production while promising "24h shipping" that they won't actually use for two months.If you are buying this for a specific date or event, do not trust the shipping options at checkout. You are essentially giving them an interest-free loan while you wait nearly two months for your order. Extremely disappointed and would not have ordered if the wait time was clearly disclosed.
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