Awful experience. Even one star is generous. I placed my order in December, and it was delivered in January (with a significant delay). Because I was out of the country for work, the package was stored at a pickup point. I went to pick it up as soon as I returned, but the package had already been sent back after only five days, instead of the standard seven.
To make things worse, I received emails listing two different pickup locations, which was extremely confusing. I checked both locations and found nothing. After the parcel was returned, I requested a reshipment, but even one month later, there was still no response from Maje. At that point, I wanted to cancel the order and contact customer service.
Then I discovered that my order history was completely empty in my Maje account. I cannot find my order at all, and customer service simply ignores my refund request. No one replies on WhatsApp, and no one answers the phone. The only proof I have of my purchase is the order confirmation email.
Honestly, the failure rate of purchasing anything from the Maje website is 100% for me. It is surprising that they can still operate in 2026 with this level of service. I will never buy from them again.
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