What I have received does not match the image or description on the website for the width of the tape, the top coving or the pull cord weights. On top of this it is marked, with various defects such as loose caps and covered in plastic shavings. It has taken them a week to respond in the first instance. They argee the blinds i have received are different to the ones pictured however they have stated the following:"As I have stated before, the images on the website are used for imagery purposes only, and a sample is recommended so you can see the colourings and sizes of the tapes. This is all highlighted in the product specifications part of the listing" However the product listing does not state that images are for imagery purposes only nor does it recommend that a sample is ordered. I have pointed this out and they have stopped responding. They are in violation of the consumer law and i have reported them to trading standards for this. Update: 3/1/26I took this to paypal to resolve and they sided with myself stating they agreed the sold item didnt match the description. The following day i received an email from makemyblinds stating they had re reviewed my complaint and decided to refund me for the blinds which seems coincidental. Its a shame as we have purchased several blinds from makemyblinds over the years but quality has clearly gone down hill and they still advertise the old blinds.
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MakeMyBlinds was founded with 3 primary objectives;
Making high quality, made to measure window blinds affordable to the average consumer.
Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget.
Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible.
We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish.
Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future.
We hope to make your blinds soon!
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