Excited to have ordered the blinds, they arrived roughly 3 weeks after ordering as they were made in China. Unfortunately upon arrival we found that the cassette of the blinds was indented and therefore we could not use them. Following the online advise on how to return, we contacted MAKEMYBLINDS immediately by phone, which was not answered even after several attempts. We then emailed them attaching all requested photos of the damaged blinds, the wrongly sent brackets (side bracket),as we needed top mounting brackets. and a photo of the undamaged packaging they were delivered in to proof that we had no indication of the damage prior to opening. There was no response from this email, though we did resend it. In order to get our problem resolved we had to keep trying to contact them.Phone calls again apparently still ignored. As a last resort we tried the online chat facility but not giving it much hope as AI usually does not solve any problems.After a few times explaining our situation and going round in circles AI wanted to know if our problem was resolved. Answering NO suddenly a human being called CHRISTIAN took over. He was our lifeline! He initiated a remake of the blinds and even sent the right brackets after numerous emails and phone calls with him. It was a long process but we gotthere in the end at no extra cost. If it was not for Christian we don’t think our problem would have been resolved!Christian went above and beyond to make this situation right for us, We are immensely grateful to him! He is a credit to MAKEMYBLINDS
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MakeMyBlinds was founded with 3 primary objectives;
Making high quality, made to measure window blinds affordable to the average consumer.
Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget.
Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible.
We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish.
Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future.
We hope to make your blinds soon!
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