I initially had a frustrating experience because I was charged €27.95 for a subscription I did not intend to sign up for. I also didn’t receive a response within the stated 24-hour timeframe, which made me concerned.
However, once my case was handled, the issue was resolved properly and the €27.95 was fully refunded. I appreciate that the situation was ultimately taken seriously and corrected.
Thank you to the customer service team for resolving the matter and issuing the refund.
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