Dear MakeMyTrip Support / Escalation Team,
I am writing this email after repeated unsuccessful attempts to get a meaningful response from MakeMyTrip regarding my booking, which was marked as a no-show due to a serious road accident we met with during travel.
After 17 days, I finally received a response—not from MakeMyTrip, but from the hotel—clearly stating that all authority to handle cancellations, goodwill requests, or alternative arrangements lies solely with MakeMyTrip. This clearly indicates that the responsibility for resolution is entirely with your team.
I would like to formally highlight the following concerns:
Unacceptable delay of 17 days to get a basic response.
Repeated generic replies with no ownership or resolution intent.
No clear contact number or email ID to reach the assigned booking agent or responsible team.
This pattern strongly reflects negligence and lack of willingness to resolve the issue, despite sufficient documentation and a genuine emergency situation.
At this stage, I am explicitly requesting the following details immediately:
Name and direct contact number of the assigned booking/support agent
Official email ID of the booking resolution or escalation team
Contact details of a supervisor or escalation manager handling such cases
Please note that denying customers access to a responsible point of contact while delaying responses is not acceptable service practice. I expect clear ownership and a concrete next step, not another generic reply.
If I do not receive the above contact details and a proper response within a reasonable timeframe, I will be compelled to escalate this matter further through appropriate consumer grievance channels.
I look forward to your prompt and accountable response.
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