Review Time
When you’re traveling abroad, the least you expect is support from the agents who were constantly calling to close bookings and meet their targets. Unfortunately, once the trip started, that support completely disappeared.
Sarika from MMT Assist helped us book our Dubai trip. During our Abu Dhabi tour, she scheduled two activities on the same day, which created a conflict. When we tried contacting her on WhatsApp,after being assured she would always be available for any issues,she completely vanished.
Despite raising multiple callback requests, we were left stranded in a different country and ended up missing an activity due to poor coordination. Being abroad and feeling abandoned is not something any traveler should experience.
This is why many people still prefer reliable local travel agents who stay connected and support their clients throughout the journey.
I hope this feedback is taken seriously and that improvements are made so others don’t face the same situation.
Sarika#MMTAssist #TravelExperience#Sarika#CustomerSupportMatters #PleaseBeAware#SarikaMMTAssistant#SarikaMMT#
This was one of the worst travel experiences I have ever had.
The itinerary promised a specific type of boat for Periyar Lake boating at the time of booking. However, the boat that was shown during booking was not provided. This is completely misleading and unacceptable.
Our return flight on the 16th was at 11:30 PM, yet the hotel checkout time was kept at 11:00 AM. Because of this poor planning, we were forced to sit at the airport for the entire day. This clearly shows a lack of basic itinerary management and consideration for customers.
Despite paying ₹96,000 for this trip, we were still forced to pay extra charges at almost every sightseeing location. I had specifically asked in advance whether there would be additional charges, and I was not informed about these expenses. This is a clear case of incomplete and misleading information. I have all WhatsApp chat screenshots as proof of the conversations.The tour manager Dhara and my tour assistant Vishant Tyagi completely misguided us and provided no support during the holiday. There was absolutely no coordination or assistance when required.
The only positive part of the trip was the driver from Evergreen Holidays, Mr. Aji Arayankavu. Because of his efforts, the trip was somewhat manageable. Otherwise, the itinerary designed by MMT was extremely poorly planned and disappointing.
I will be posting reviews about this experience everywhere, including MMT platforms. This kind of service is unacceptable after charging such a high amount.
Very disappointed.
I booked a bus seat from Ringas to Gurgaon at 6:16 AM on 23 Feb 2025 and money through MakeMyTrip (MMT) App. After that I got neither my ticket nor any response from the App. When I tried to contact the MMT Customer Care, I could not get any Executive of the MMT. I find this MMT service useless. The co should improve the communication with customers to improve trust in the App.
Dear MakeMyTrip Team,
I am writing to express my deep disappointment with the ongoing issues related to my refund request. My refund was initiated on 3rd February, and today is 23rd February, yet I have still not received the refund or any proper update from your side.
Despite being a regular MakeMyTrip customer for the past 7–8 years, this has been one of the worst experiences I have faced with your service. Every time I contact customer care, my call is repeatedly put on hold with no clear explanation of what is being “checked again and again.” The timelines provided earlier have already passed, but there is still no resolution.
This experience has caused significant inconvenience and has shaken my trust in your customer service and refund process. I request your urgent attention to this matter and expect a clear update and immediate refund processing.
This is the worst site ever for booking flights, trains, buses or cabs. They try to show coupons to attract customers and they charge a convenience fee in excess of Rs. 1000. It is a total rip off. They bombard you with too many texts, never subscribed to.
Their hotels listed on the site are worse, no civic sense, no cleanliness, unclean washrooms and unfriendly staff with rude behaviours. These people never screen the listed hotels on their site. Some of the hotel rooms are smelly like shit.
Never ever use their site for any services.
I recently traveled on Bus No. GJ-05-Z-2285 operated by Holidays Travels, and unfortunately, my experience was not satisfactory.
The bus was not properly maintained and cleanliness was below expectations. The seats were uncomfortable, and the overall condition of the bus did not match the standards promised at the time of booking. Additionally, the departure was delayed without proper communication, which caused inconvenience.
I hope the management takes this feedback seriously and works on improving service quality, punctuality, and passenger comfort for future travelers.
Misleading Offers and Poor Insurance Experience – Very Disappointing
I am a MakeMyTrip Business (MMTB) corporate customer, and this experience has significantly reduced my trust in the platform.
First, many of the promotional offers appear misleading once you read the fine print. For example, “free cancellation” is often limited to only one or two specific airlines, while the headline advertisement makes it sound broadly applicable. The restrictions are not clearly highlighted at the time of booking.
Similarly, other “free” add-ons are subject to narrow conditions that are not transparently presented upfront. The marketing creates one expectation, while the actual benefit is highly restricted.
The most frustrating part of my experience was with travel insurance purchased through MakeMyTrip.
The insurance policy documents were not provided immediately at the time of purchase. I only received them after repeated follow-ups — and after the travel disruption had already occurred. As a consumer, you cannot reasonably comply with policy terms that were never shared with you.
When I later had to file a claim for a documented flight disruption, the process became prolonged and difficult. Communication required multiple follow-ups, and resolution was delayed for months.
Key concerns from my experience:
Policy documents not shared at purchase
Limited transparency on offer conditions
Heavy reliance on fine print
Slow escalation support
Overseas customer support limitations
MakeMyTrip positions itself as a convenient digital platform, especially for business travellers. However, transparency and post-sale support are just as important as booking convenience.
If you are booking through MMT:
Carefully read every condition before assuming any benefit applies
Verify cancellation terms airline-by-airline
Ensure you receive full insurance documents immediately
Keep complete records of communication
Based on my experience, I would advise caution before purchasing travel insurance through MakeMyTrip or relying on promotional claims without thoroughly verifying eligibility.
Booked a travel package through MMT and it has been one of the most frustrating travel experiences I’ve had.
Before payment, their agents called endlessly. After payment, when real issues started, reaching them was nearly impossible. Calls went unanswered and support was practically nonexistent.
The hotels provided were far below acceptable standards, and multiple well-known sightseeing points were conveniently missing from the itinerary. Instead of resolving concerns, the blame was shifted onto us for not “checking properly."
This experience felt unprofessional, poorly managed, and extremely disappointing. I will neither recommend nor consider booking with them again. Service like this turns travel into stress rather than enjoyment.
This is, without exaggeration, the most dangerous and irresponsible travel experience I have ever had.
I booked a cab through MakeMyTrip, trusting a brand that markets itself as reliable and premium. What I received instead was a completely unfit, poorly maintained vehicle that should NEVER have been allowed on the road.
Mid-journey, the tyre burst. Let that sink in.
My family was inside the cab. This was not a delay, not an inconvenience—this was a near-fatal safety failure. A few seconds or circumstances different, and this review could have been about injuries or deaths.
I immediately reported the incident to MakeMyTrip, expecting urgency, accountability, and concern. What followed was a cold, bureaucratic joke. After endless discussions, their final resolution was a 50% refund ₹750.
₹750.
That is the value MakeMyTrip assigns to:
A life-threatening incident
Complete failure of vendor safety checks
The trauma caused to a traveling family
And for context, I am an MMT Black member, supposedly their premium, priority customer. If this is how they treat their top-tier members after nearly getting them killed, then their “loyalty programs” are nothing but empty marketing lies.
This incident exposes MakeMyTrip’s real priorities:
Zero concern for passenger safety
No accountability for dangerous vendors
No empathy, no ownership, no ethics
Do not be fooled by branding or discounts. When something goes seriously wrong when your life is actually at risk MakeMyTrip will reduce it to a spreadsheet calculation and offer you pocket change.
I strongly warn anyone considering cab bookings through this platform: your safety is not their responsibility in their eyes. Choose wisely. Lives are worth more than ₹750.
Dear MakeMyTrip Support / Escalation Team,
I am writing this email after repeated unsuccessful attempts to get a meaningful response from MakeMyTrip regarding my booking, which was marked as a no-show due to a serious road accident we met with during travel.
After 17 days, I finally received a response—not from MakeMyTrip, but from the hotel—clearly stating that all authority to handle cancellations, goodwill requests, or alternative arrangements lies solely with MakeMyTrip. This clearly indicates that the responsibility for resolution is entirely with your team.
I would like to formally highlight the following concerns:
Unacceptable delay of 17 days to get a basic response.
Repeated generic replies with no ownership or resolution intent.
No clear contact number or email ID to reach the assigned booking agent or responsible team.
This pattern strongly reflects negligence and lack of willingness to resolve the issue, despite sufficient documentation and a genuine emergency situation.
At this stage, I am explicitly requesting the following details immediately:
Name and direct contact number of the assigned booking/support agent
Official email ID of the booking resolution or escalation team
Contact details of a supervisor or escalation manager handling such cases
Please note that denying customers access to a responsible point of contact while delaying responses is not acceptable service practice. I expect clear ownership and a concrete next step, not another generic reply.
If I do not receive the above contact details and a proper response within a reasonable timeframe, I will be compelled to escalate this matter further through appropriate consumer grievance channels.
I look forward to your prompt and accountable response.
Claim your business profile now and gain access to all features and respond to customer reviews.
Find best deals on Flight Tickets, Hotel Bookings, Honeymoon Holiday Packages, Bus and Train / Railway reservations for
your India and International Travel at MakeMyTrip India.
luxurytoursagency.com
valouratravel.com
cruisedeals.co.nz
easybook.com
howtoflyfree.com
skywizard.co.uk
aa.com
wingflytravels.com
chartersmarter.com
omghotels.com