This is, without exaggeration, the most dangerous and irresponsible travel experience I have ever had.
I booked a cab through MakeMyTrip, trusting a brand that markets itself as reliable and premium. What I received instead was a completely unfit, poorly maintained vehicle that should NEVER have been allowed on the road.
Mid-journey, the tyre burst. Let that sink in.
My family was inside the cab. This was not a delay, not an inconvenience—this was a near-fatal safety failure. A few seconds or circumstances different, and this review could have been about injuries or deaths.
I immediately reported the incident to MakeMyTrip, expecting urgency, accountability, and concern. What followed was a cold, bureaucratic joke. After endless discussions, their final resolution was a 50% refund ₹750.
₹750.
That is the value MakeMyTrip assigns to:
A life-threatening incident
Complete failure of vendor safety checks
The trauma caused to a traveling family
And for context, I am an MMT Black member, supposedly their premium, priority customer. If this is how they treat their top-tier members after nearly getting them killed, then their “loyalty programs” are nothing but empty marketing lies.
This incident exposes MakeMyTrip’s real priorities:
Zero concern for passenger safety
No accountability for dangerous vendors
No empathy, no ownership, no ethics
Do not be fooled by branding or discounts. When something goes seriously wrong when your life is actually at risk MakeMyTrip will reduce it to a spreadsheet calculation and offer you pocket change.
I strongly warn anyone considering cab bookings through this platform: your safety is not their responsibility in their eyes. Choose wisely. Lives are worth more than ₹750.
Claim your business profile now and gain access to all features and respond to customer reviews.
Find best deals on Flight Tickets, Hotel Bookings, Honeymoon Holiday Packages, Bus and Train / Railway reservations for
your India and International Travel at MakeMyTrip India.