Misleading Offers and Poor Insurance Experience – Very Disappointing
I am a MakeMyTrip Business (MMTB) corporate customer, and this experience has significantly reduced my trust in the platform.
First, many of the promotional offers appear misleading once you read the fine print. For example, “free cancellation” is often limited to only one or two specific airlines, while the headline advertisement makes it sound broadly applicable. The restrictions are not clearly highlighted at the time of booking.
Similarly, other “free” add-ons are subject to narrow conditions that are not transparently presented upfront. The marketing creates one expectation, while the actual benefit is highly restricted.
The most frustrating part of my experience was with travel insurance purchased through MakeMyTrip.
The insurance policy documents were not provided immediately at the time of purchase. I only received them after repeated follow-ups — and after the travel disruption had already occurred. As a consumer, you cannot reasonably comply with policy terms that were never shared with you.
When I later had to file a claim for a documented flight disruption, the process became prolonged and difficult. Communication required multiple follow-ups, and resolution was delayed for months.
Key concerns from my experience:
Policy documents not shared at purchase
Limited transparency on offer conditions
Heavy reliance on fine print
Slow escalation support
Overseas customer support limitations
MakeMyTrip positions itself as a convenient digital platform, especially for business travellers. However, transparency and post-sale support are just as important as booking convenience.
If you are booking through MMT:
Carefully read every condition before assuming any benefit applies
Verify cancellation terms airline-by-airline
Ensure you receive full insurance documents immediately
Keep complete records of communication
Based on my experience, I would advise caution before purchasing travel insurance through MakeMyTrip or relying on promotional claims without thoroughly verifying eligibility.
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