Dear MakeMyTrip Team,
I am writing to express my deep disappointment with the ongoing issues related to my refund request. My refund was initiated on 3rd February, and today is 23rd February, yet I have still not received the refund or any proper update from your side.
Despite being a regular MakeMyTrip customer for the past 7–8 years, this has been one of the worst experiences I have faced with your service. Every time I contact customer care, my call is repeatedly put on hold with no clear explanation of what is being “checked again and again.” The timelines provided earlier have already passed, but there is still no resolution.
This experience has caused significant inconvenience and has shaken my trust in your customer service and refund process. I request your urgent attention to this matter and expect a clear update and immediate refund processing.
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