This was one of the worst travel experiences I have ever had.
The itinerary promised a specific type of boat for Periyar Lake boating at the time of booking. However, the boat that was shown during booking was not provided. This is completely misleading and unacceptable.
Our return flight on the 16th was at 11:30 PM, yet the hotel checkout time was kept at 11:00 AM. Because of this poor planning, we were forced to sit at the airport for the entire day. This clearly shows a lack of basic itinerary management and consideration for customers.
Despite paying ₹96,000 for this trip, we were still forced to pay extra charges at almost every sightseeing location. I had specifically asked in advance whether there would be additional charges, and I was not informed about these expenses. This is a clear case of incomplete and misleading information. I have all WhatsApp chat screenshots as proof of the conversations.The tour manager Dhara and my tour assistant Vishant Tyagi completely misguided us and provided no support during the holiday. There was absolutely no coordination or assistance when required.
The only positive part of the trip was the driver from Evergreen Holidays, Mr. Aji Arayankavu. Because of his efforts, the trip was somewhat manageable. Otherwise, the itinerary designed by MMT was extremely poorly planned and disappointing.
I will be posting reviews about this experience everywhere, including MMT platforms. This kind of service is unacceptable after charging such a high amount.
Very disappointed.
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