I had placed a pre-order for a plush some time ago and encountered a financial issue just days before its release. I reached out to the support team, and even though their refund policy was in place, a representative named James processed my refund. He was incredibly kind and understanding. I truly appreciate his help, and the service was prompt and efficient. In the past, I ordered from another account, and all the plushies arrived in excellent condition. I will definitely make another purchase in the future.
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