Ordered a bottle of hair tonic for €19 as it costs €25 locally - when it arrived the lid was broken and the tonic had leaked in the box - when I notified makeup.ie they blamed the courier and offered me a €3 discount on my next order - when I refused and demanded either a refund or a replacement they said that a replacement was not possible and the only way I would get a refund would be to post the item back to them in Poland and asked me to confirm that the item remained unused and unopened - I asked them how I could return an item that had no functioning lid as it would leak everywhere and also how they could ask if it was unopened and unused when the whole issue was that the lid was broken upon delivery and it is therefore both open and having leaked - used - at this point posting it back at my own expense to Poland seems pointless - all this to save €6 from buying it locally !!! Update - refund finally granted on May 31st!
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