I ordered a perfume for a good price. It was supposed to have arrived by 25/09/24 latest. Now 3.5 weeks later it still hasn't arrived. I took it up with Make-up UK and customer services said they would start an investigation with Evri (the delivery service) - that involved two communications with customer services. I have since written three times for an update with no response. Today I rang them and they still have no resolution for me. It seems they are just sitting on the results of an investigation by Evri (who knows how long that will be) with no attempt to solve this for me the customer and no indication of how long it will be before there is a satisfactory resolution. I still want the perfume it is still in stock. The issue is between them and Evri so I feel the sensible solution would be to send me a replacement and recover the item from Evri or recover the cost through whatever their arrangement is, not leave their customer hanging! I'm very unhappy about this experience and will be reluctant to risk ordering again from Makeup UK.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to the wonderful world of MAKEUP! This is the place for beauty inspiration, experiments and never-ending variety of products to please even the most demanding taste. More than 300 million users from different countries annually purchase over 50 million of goods on our website. We let our clients be capricious and peaky, but we always try our best to satisfy them.
MAKEUP already works in 19 European countries, including Italy, France, Germany, Austria and Hungary. Each of them accepted our beauty retail, allowing European citizens to enjoy an individual approach, high-quality products and quick delivery. There should be no boundaries and barriers for beauty, so every day we actively develop and expand the horizons of MAKEUP. We create a unique beauty universe.See more
