Visited Washington Makro this afternoon. Was last there around two months ago, scanned in, staff helped us scan in etc but we didn't buy on that day.Returned today, scanned in and was refused because 'you've not been since 2021'. I said over and over again I had been, I explained the time I had been previously and then they TOOK MY CARD OFF ME and refused to give it back.Manager eventually came past after the team leader had insulted me saying 'listen, love' to which I grew angry.They made me feel like a criminal when I was totally innocent. This used to be a wonderful shop but I will not be spoken to like this, and to be called 'love' by some unpleasant jobsworth was a step too far. NEEDS CLOSING DOWN OR A STAFF OVERHAUL. They tried to claim I lied when they were at fault for letting me in two months ago. I'm now looking to get the CCTV of when they allowed me to scan in, but since they took my card off me this will be troublesome.Thank god for Costco, who will continue getting my custom from now on.
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