We tried to use a rival company, based just down the road from Malagacars, but unfortunately they had massively scaled down their operation during this tail end of COVID, so on various recommendations, went with Malagacars.They are pretty expensive but we went for the full cover option. The car itself was covered in large scrapes and scratches, but it had a low mileage and we had no problems with the mechanics of the car during the 10-day hire. It just looked a bit of a mess, which was quite sad considering how little the mileage was. Apart from the shuttle bus drivers, who were friendly and clearly did their best, the rest of the staff were unfriendly, abrupt and borderline rude, especially on return, when we didn’t realise the correct place to park. I’m not a big fan of Spain in general and I get the impression the feeling is mutual, especially with the British…. The car was totally reliable though which I suppose we should be grateful for. Due to the abrupt shouting of the man gesticulating at us about where to park the car on return, we hurriedly left the keys with him, and left for the airport on the awaiting shuttle bus. As a result, we accidentally left our keyring on it. This has sentimental attachment, as it was a keyfob from the last trip I did to Hong Kong. Needlessly to say, when we enquired about it later, they sent another abrupt note saying “nothing had been found”. Which is rather upsetting, as clearly they’ve taken it.For all the reasons listed above, I’m afraid we cannot recommend Malagacars. We are fortunate to be very well-travelled, and I would rate this experience to be at the bottom of the pile of various car hire companies we have used around the world. We would thoroughly recommend Helle Hollis a few doors up the road, if they are up and running again, as our experience a couple of years’ ago with them, by contrast to Malagacars, was very good (cars in good condition, friendly & helpful staff).
Claim your business profile now and gain access to all features and respond to customer reviews.
